RCMP’s new phone system to ensure emergency calls answered first

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A new phone system being installed by the RCMP in the province aims to ensure emergency and high-priority calls are answered first by the RCMP Operational Communications Centre (OCC).

RCMP web

Starting today, the detachments in the Grand-Falls Windsor area will convert to the new Auto Attendant system that is already being used in Stephenville, Harbour Grace and Happy Valley/Goose Bay.

The system will also be installed in Deer Lake Dec. 3, Marystown Dec. 10 and Gander Dec. 17.

A news release notes the system is designed to improve efficiency in the way calls are taken and to ensure emergency and high-priority calls are answered first. It also separates operational calls from administrative calls.

Three choices are presented to callers:

• Press 1 for emergencies. The call will automatically ring on a priority line in the OCC.  These calls will be answered first and police officers will be dispatched.  

• Press 2 to report an incident that requires police response but is not an emergency. These operational calls will be dispatched by the OCC on a priority basis.

• Press 3 for all general inquires. These administrative calls will ring into the detachment and answered by a local detachment employee. If the call is not answered the caller will be presented with an option to leave a voice message.

This service will be offered in both official languages. The RCMP will maintain the ability to override the system during any emergency operation.

The RCMP’s OCC receives approximately 33,000 calls per year.

Organizations: RCMP, OCC

Geographic location: Grand-Falls Windsor, Stephenville, Happy Valley Deer Lake Marystown

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