Bell Aliant reps say no rebates or credits to be given for internet problems in Labrador
© Derek Montague
Geoff Moore and Jennifer Roche of Bell Aliant talk to a group of bussiness people and community leaders at a luncheon today. The discussion was focused on the problems people have been experiencing with Bell Aliant internet services.
Two representatives from Bell Aliant spoke to a group of business people at a Labrador North Chamber of Commerce luncheon today, to address concerns over Bell Aliant services; specifically internet.
Many residents in central Labrador have long been frustrated with cell phone and Internet service in the region. Frustrations came to a head this past summer, when Internet services were diminished as the result of several forest fires.
Many local businesses were especially hit hard, since most ATM machines could no longer accept transactions without a stable Internet connection
Cell phone service is, arguably, an even bigger concern in Happy Valley-Goose Bay, since people are still experiencing dropped calls and other technical problems.
Bell Mobility, however, provides cell phone service, which is a sister-company of Bell Aliant. This meant that, at the luncheon, the two Bell Aliant representatives Geoff Moore (director of Network Operations), and Jennifer Roche (Director of Business Service Operations) were limited in addressing concerns about problems with cell phone service.
Yesterday, Moore and Roche met with local MHA Keith Russell to discuss the concerns of residents.
After the meeting, Russell took to facebook, saying that he demanded that his constituents receive a rebate for the services they’ve received over the past two years.
“We covered the last two years and the level of complaints coming from our residents regarding, Internet, cell service, capacity, expansion to new subdivisions, expansion of services to those in the area…” said Russell on facebook.
“As part of our conversation I formally requested that customers be credited for the last two years for their inadequate service and that they should extend a rebate(discount) to our people in regards to future upgrades.”
The question of discounts and rebates was brought up at today’s luncheon as well. Moore and Roche made it clear, several times, that there would be no mass credit for internet services given to Labrador customers, saying that the internet problems this past summer were caused by “natural disaster” with the forest fires.
Moore and Roche also added that they couldn’t speak for Bell Mobility regarding rebates or discounts for problems with cell phone service.
Jennifer Roche did however admit that the cell phone service in this region as been “horrible.”
More on this story coming soon